By Robert C. Lieb from the Quarter 3 2013 issue of CSCMP’s Supply Chain Quarterly:
I have been conducting research into the third-party logistics (3PL) industry for nearly 25 years. For the last 20 years I have done three annual regional surveys of the chief executive officers (CEOs) of many of the largest 3PLs in North America, Europe, and the Asia-Pacific region. Each year I ask those surveyed to identify the most significant problems faced by their companies in those markets. Most years “finding and keeping talented managers” ranks among the top three problems in each of those regions. It is also typically ranked as one of the most significant market dynamics in each regional survey.
As we’ll explore below, there are a number of reasons why talent recruitment and retention has become such a widespread problem for 3PLs. If third-party providers are to maintain their value proposition—that their knowledge and experience are the source of the improvements they wring from a customer’s supply chain—then the need to solve the talent problem is not only urgent but perhaps a matter of survival. To assure a bright future, 3PLs must be competitive across multiple dimensions when it comes to hiring, and they must try to understand what new employees are looking for in an employer.
Read the rest of the article at CSCMP’s Supply Chain Quarterly.